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Enterprise Wide Service Managment

The Enterprise wide Service Management EA map elaborate the service managment area in the OCIO big picture. It describe the enterprise wide service management with the value chain diagram, illustrate the service managment role and responsibility with an organization chart. Lay out the services management functions similar to a floor plan and describe the service managment business procesesses in each function.



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Posted on 13:12:15 by ecio - No comments

Configuration Management

cm processes ^ TOP

Posted on 12:49:44 by ecio - 7 comments

Introduction

This is the first item in your weblog. Feel free to delete it. ^ TOP

Posted on 10:49:10 by ecio - 9 comments

Portfolio management processes

The IT portfolion managment process manage the IT systems form the aspect of Return of Investment and performance. Read More → ^ TOP

Posted on 05:19:47 by ecio - No comments

Help desk business process

The CIO help desk business process support the utilization of IT systems to improve productivity.

For example :

The helpdesk process from the Office of the Texas Comptroller

helpdesk ^ TOP

Posted on 05:04:39 by ecio - 8 comments